Emergency
US State Department +1 202-501-4444
Canada - 1 613 996 8885 (This email address is being protected from spambots. You need JavaScript enabled to view it.)
Lost Passport
America
You will have to replace the passport before returning to the United States. Contact the nearest U.S. embassy or consulate for assistance. Contact information for U.S. embassies and consulates is also available in our country information pages. Ask to speak to the Consular Section to report your passport lost or stolen. If you have been the victim of a serious crime, be sure to tell a consular officer about it as soon as possible so we can provide appropriate assistance. If you are scheduled to leave the foreign country shortly, please provide our consular staff with the details of your travel. We will make every effort to assist you quickly. You will also be directed to where you can obtain a photo for your replacement passport. In most cases, you will need to get a passport photo prior to your arrival at the consular section.
The following list identifies a number of documents/items you should take with you to the embassy/consulate. Even if you are unable to present all of the documents, the consular staff will do their best to assist you to replace your passport quickly.
Please provide:
- A Passport Photo (one photo is required; get it in advance to speed the process of replacing your passport)
- Identification (driver's license, expired passport etc.)
- Evidence of U.S. citizenship (birth certificate, photocopy of your missing passport)
- Travel Itinerary (airline/train tickets)
- Police Report, if available
- DS-11 Application for Passport (may be completed at time of application)
- DS-64 Statement Regarding a Lost or Stolen Passport (may be completed at time of application)
CanadaReport the loss or theft to the nearest Government of Canada office abroad.
Replacing a lost, stolen or damaged passport
We may issue a replacement passport if you meet all of the requirements, including submitting: a completed application form, signed by your guarantor:
- two identical passport photos, one of which is signed by the guarantor
- an accepted proof of Canadian citizenship
- a document to prove your identity
- the appropriate fees (passport fee and replacement fee)
- a complete Declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document (PDF, 120.09KB).
Canadians living in Canada or the United States can ask for a replacement passport in person at any passport office or submit an application by mail or courier.
Canadians abroad (outside of Canada and the United States) can apply at the nearest Government of Canada office abroad.
Before we can replace the passport, authorities will investigate the way it was lost or stolen. This may delay the processing of the replacement passport.
Have No Money
America
The U.S. Department of State’s Office of Overseas Citizens Services (888) 407-4747 (or from overseas +1 202-501-4444) can assist U.S. citizens who are temporarily destitute abroad. If you find yourself in such a situation, here are some options:- Contacting Home: U.S. citizens in need of emergency financial assistance while abroad should first attempt to contact their family, friends, banking institution, or employer. The American Citizen Services unit in the Consular Section of the nearest U.S. embassy or consulate can assist in this effort, if necessary.
- Wiring Money Directly: Use a commercial money transfer service, such as Western Union or MoneyGram ,to wire money overseas. There are money transfer cost comparison tools online to help you identify the best option. The person receiving the money will need to present proof of identity such as a passport. See our information about replacement of lost or stolen U.S. passports abroad. Be wary of International Financial Scams!
- Banks: A destitute U.S. citizen abroad who has depleted his/her bank account can arrange for friends or family to deposit additional funds in his/her account. This option allows the traveler to use an ATM card to access funds quickly.
- Credit Card Companies: Report lost/stolen credit cards immediately to your credit card company and request a replacement card via express delivery service, if available. Your credit card company may also be able to verify your credit card account directly to your hotel, airline, doctor, or hospital to enable you to check out of your hotel, obtain replacement airline tickets, or receive other emergency services. A person receiving a replacement credit card may need to present proof of identity such as a passport. Inquire about the benefits your credit card company provides you overseas before you travel abroad, including raising credit limits in case of emergency.
- Bank to Bank Transfers: It may be possible to transfer money directly from a bank in the United States to a bank in the foreign country where the U.S. citizen can receive the funds. Some foreign banks require that the U.S. citizen establish a foreign bank account to use this option. Bank to bank transfers can take several days to accomplish.
- Sending Money through the U.S. Department of State: When the commercial options listed above are not available or feasible due to the circumstance of the emergency, family or friends may send funds via the U.S. Department of State for delivery to a destitute U.S. citizen abroad at the nearest U.S. embassy or consulate. See Sending Money Overseas to a U.S. Citizen. The U.S. Department of State assesses a $30.00 fee to establish an account and transfer funds. For additional information, contact the U.S. Department of State, Office of American Citizens Services and Crisis Management, at (888) 407-4747 (or from overseas +1 202-501-4444).
Canada
If you cannot arrange for a transfer of funds from a private source, a Canadian government office abroad may, in certain emergency and exceptional circumstances, provide you with a loan for a flight back to Canada. This financial assistance is not a right, depends on the circumstances of each case and is subject to strict rules. A consular service fee of C$75 may be applied to the loan.
If you request and are provided with a loan to return to Canada or with other consular financial assistance while you are abroad, you must repay the amount within 30 days.